12/04/2014 (press release: KarynDupree) // Carle Place, NY, United States // Karyn Dupree
BPA Quality, a global leader in the provision of outsourced call center monitoring, evaluation and training, unveiled its new look and branding – the next step in a promising six month program of expansion for the company in the USA and UK.
Recently ranked in the top 5,000 of the nation’s fastest-growing private companies for the sixth year running, by Inc. Magazine, BPA Quality has undergone an intense period of 70% growth over the past three years. This has culminated in the introduction of 200 new jobs in the United States and the opening of an office in Maitland, FL.
BPA Quality has a determination to understand its client’s needs; offering them a bespoke service and providing cost effective solutions to transform the customer experience. BPA Quality’s multi-lingual team of analysts, with expertise in over 45 languages, serve clients from a multitude of sectors across the globe including Virgin Atlantic, Radisson SAS, Time Warner Cable, Britvic, Volvo and Comcast. Recent success stories include Nissan GB’s increase in its ‘Customer Experience’, by over 30% in a 12 month period, and Train Line’s monumental shift in their Net Promoter Score from – 40% to +15% in 9 months.
Craig Antonucci VP of Client Awesomeness explains: “2015 is set to be another exciting year for BPA Quality, with our arrival in Florida, the forthcoming launch of our new UK office and the expansion of our headquarters in New York”
Craig continues: “ With three office launches lined up, we felt it was time to review our branding and evolve the well known Unicorn logo that represents our on going quest for excellence in everything we do. We are very pleased with the results and delighted to unveil our new look, heralding a fresh and exciting chapter in the BPA Quality story”
This month sees the new look of BPA Quality, which encompasses the vision of David Blackwell and Lisa Renda, BPA Quality’s owners. The brand now represents Reliability, Objectivity, Integrity, Professionalism, Creativity, Innovation and Enthusiasm. The logo is represented with the strapline, “Revolutionary Insight. Exceptional Results.,” which represents the core values behind everything at BPA. BPA Quality has a fundamental belief that everyone in the world deserves a great customer experience. With that belief, BPA has developed a scientific approach that is based on evidence and the achievement of results in contact centers’ capability in providing a best-in-class customer experience.
David Blackwell comments: “BPA Quality’s long term goal is to continue as the stand out leader in our industry, by constantly developing and refining the tools and technology necessary to assist our clients in delivering the very best level of customer service possible.”
The new look can be viewed at BPA’s website: www.BPAQuality.com. Engage with the quality consultants to secure a presentation and demo to uncover how BPA can assist in increasing your customers’ experience.